suna88 Terms and Conditions

Section 1
General Terms

1.1 Nature of the Agreement

These terms and conditions ("Terms") form a legally binding agreement between the suna88 platform ("Platform", "Site", "we") and registered users ("User", "you"). By accessing this site, creating an account, or using any service, you fully accept these Terms.

suna88 reserves the right to change, amend, or update these Terms at any time. Updated Terms take effect from the date they are published on the site. Continued use of the site after any changes means you are automatically considered to have accepted the new Terms.

1.2 Description of Services

suna88 is an online entertainment gaming platform that provides cricket betting, football betting, live casino, slot games, fishing games, and other gaming services for users in Bangladesh. Our platform operates entirely in Bengali and supports local payment methods.

1.3 Age Restriction

All services on suna88 are available only to individuals who are 21 (twenty-one) years of age or older. No person under this age may use this platform. Providing a false age at registration will result in immediate account termination and the associated balance may be forfeited.

Section 2
Eligibility and Registration

2.1 Registration Eligibility

To open an account on suna88, users must meet the following requirements:

• Must be at least 21 years of age.
• Must provide accurate and valid personal information.
• Must have an active mobile number and email address.
• Creating more than one account under the same name is prohibited.
• Must not be an employee of the company or an immediate family member of one.

2.2 Accuracy of Information

All information provided at registration — name, address, date of birth, mobile number, and payment details — must be accurate and truthful. If any information changes, the suna88 support team must be notified immediately. We reserve the right to terminate any account and forfeit its balance if false information is provided.

2.3 Identity Verification (KYC)

suna88 may request official documents to verify a user's identity at any time, which may include a national ID card, passport, or driving licence. Withdrawals may be held until verification is complete.

Section 3
Account Management

3.1 Single Account Policy

Each user may operate only one account. Creating multiple accounts by the same person ("multi-accounting") is strictly prohibited. If this rule is violated, all associated accounts will be terminated and all balances and bonuses will be forfeited.

3.2 Password and Security

The user is solely responsible for the security of their account. Sharing login credentials with any third party is prohibited. Any unauthorised access or suspicious activity must be reported to the support team immediately. suna88 is not responsible for any loss caused by third-party access.

3.3 Account Inactivity

An account may be considered inactive if there is no activity for 90 (ninety) consecutive days. A maintenance fee may be applied to inactive accounts, and users will be notified in advance by email.

Section 4
Deposits and Withdrawals

4.1 Deposit Rules

Accepted deposit methods on suna88 are: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳300 (three hundred taka) for each method. The maximum deposit limit depends on the account level and verification status.

Deposits must be made only from an account registered in the user's own name. Deposits from third-party accounts are not accepted and in such cases the funds may be returned to the sender.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). Approved withdrawal requests are generally processed within 1 hour. Withdrawals are only possible via the same payment method used for the deposit, unless special circumstances apply.

4.3 Payment Verification

Additional identity verification may be required for large withdrawal amounts. If any irregular activity is suspected, suna88 reserves the right to hold a withdrawal and conduct an investigation. Failure to cooperate with this process may result in account closure.

4.4 Currency and Fees

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Payment gateway charges may apply as set by the respective service provider. suna88 does not charge any transaction fee, however the bank's own charges may apply for bank transfers.

Section 5
Bonuses and Promotions

5.1 Welcome Bonus

New users are eligible for a 100% bonus on their first deposit, up to ৳10,000. For example: depositing ৳1,000 gives ৳1,000 in bonus, for a total balance of ৳2,000; or depositing ৳22,000 gives ৳10,000 in bonus, for a total balance of ৳32,000.

5.2 Wagering Requirement

A 15x (fifteen times) wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered 15 times before it can be withdrawn. Bonus funds cannot be withdrawn before the wagering requirement is met.

5.3 General Bonus Terms

• A user may use a specific promotion only once.
• Once a bonus is credited to the account, the wagering requirement must be completed within the specified time limit.
• If a suspicious betting pattern is detected, the bonus may be cancelled.
• Certain games or bet types may be excluded when using bonus funds — please see the detailed terms of each promotion.
• If a bonus is claimed from multiple accounts, the same IP address, or the same device, the bonus will be cancelled.
• The specific terms of each promotion will be stated on that promotion's page.

5.4 VIP Program

The suna88 VIP program has three tiers. Weekly cashback benefits are as follows:

• Bronze: Up to 0.5% cashback per week.
• Silver: Up to 1.0% cashback per week.
• Gold: Up to 1.5% cashback per week.

Users can advance to higher VIP tiers through regular gaming activity. Special benefits and offers apply at each tier.

Section 6
Betting and Gaming Rules

6.1 General Betting Rules

Once any bet on suna88 is confirmed, it cannot be cancelled or changed. suna88 reserves the right to correct any odds or results issued due to a technical error or obvious mistake.

6.2 Event Cancellation and Postponement

If a sports event is cancelled or postponed, the settlement of related bets will follow the rules set by suna88. Cancelled event bets are generally refunded, however different rules may apply in special circumstances.

6.3 Game Fairness

All games on suna88 use verified technology to ensure fair and transparent results. Live casino games are operated by world-class providers including Evolution Gaming and Ezugi. Slot games are provided by reputable suppliers including Pragmatic Play, PG Soft, JILI, and Spribe.

6.4 Maximum Win Limits

Maximum win limits may apply per single bet or for a specific period. These limits will be stated on the relevant game or promotion page. Additional verification may be required in the case of unusually large winnings.

Section 7
Prohibited Activities

The following activities are strictly prohibited on suna88 and if such behaviour is detected the account will be immediately terminated:

1. Any form of fraud, manipulation, or attempting to gain an advantage through dishonest means.
2. Using software bots, automated programs, or other technology to bet or play games.
3. Bonus abuse — using low-risk betting strategies for the purpose of meeting bonus wagering requirements.
4. Creating multiple accounts to take advantage of bonuses or promotions.
5. Using the platform for money laundering or illegal financing.
6. Attempting to influence betting outcomes by colluding with other users.
7. Exploiting technical errors or vulnerabilities in the system.
8. Betting on behalf of a third party or managing an account for a third party.

Section 8
Limitation of Liability

8.1 Service Availability

No guarantee is provided that the suna88 platform will be available without interruption. The service may be temporarily unavailable due to technical maintenance, server upgrades, or unforeseen circumstances. suna88 will not be liable in such situations.

8.2 Limitation of Damages

suna88 is not liable for any indirect, incidental, or consequential damages. suna88's maximum liability for losses caused by technical errors, internet connectivity issues, or other external factors will be limited to the amount of the relevant transaction.

8.3 Third-Party Services

suna88 is not directly liable for issues arising from game providers, payment gateways, or other third-party services. However, we will make efforts to provide assistance in such situations.

Section 9
Privacy and Data Protection

suna88 places the highest importance on the privacy of users' personal data. Full details of how we collect, use, and protect data can be found on the Privacy Policy page. In brief:

• Personal data is used only as necessary to provide the service.
• All data is kept secure through SSL encryption technology.
• Data is not sold to third parties.
• Data is not shared with any government body except where required by legal obligation.

Section 10
Account Closure and Suspension

10.1 Closure by the User

Any user may request the closure of their account at any time. All pending wagering must be completed and any remaining balance must be withdrawn before the account is closed. Self-exclusion requests related to responsible gaming can also be submitted through the support team.

10.2 Suspension or Closure by suna88

suna88 may suspend or permanently close an account in the following circumstances:

• Violation of any clause of these Terms.
• Failure to verify identity or provision of false information.
• Money laundering or suspicious financial activity.
• Fraudulent or dishonest behaviour.
• Unauthorized access attempts to technical systems.

If an account is closed due to a violation of the terms and conditions, the associated balance may be forfeited. In other cases, any valid balance will be returned.

Section 11
Dispute Resolution

11.1 Filing a Complaint

For any complaint or dispute, please contact the support team first. Provide a detailed description of the issue, the date, time, and relevant transaction number. Our support team is available 24/7 in Bengali via live chat or by email at [email protected].

11.2 Resolution Process

After receiving a complaint, the support team will investigate and provide a resolution within a reasonable time. Complex matters will be reviewed at the management level. In all disputes, suna88's decision will be considered final.

11.3 Gaming Results

In the event of any dispute regarding the technical outcome of a game, server logs and game system records will be treated as the final evidence. Claims based on client display or screenshots may not be accepted.

Section 12
Changes to Terms

suna88 reserves the right to change, amend, or remove any part of these terms and conditions at any time. Users will be notified of significant changes via email or site notification.

Updated terms and conditions will take effect from the date they are published on the site. Continued use of the platform after any changes will be considered acceptance of the new terms. If a user does not agree with the new terms, they are advised to close their account.