suna88 Privacy Policy Your Information Is Safe

Last updated: January 2026

Welcome to suna88. This privacy policy ("Policy") describes our commitment and responsibility toward your personal information. When you use our website or services, you are considered to have agreed to the terms of this Policy.

suna88 places the highest importance on protecting user privacy. We keep your information secure using SSL encryption and industry-standard security technology. Your information is not sold to any third party for purposes other than those described in this Policy.

About Data Collection

1 What types of information we collect

When you create an account on suna88 or use our services, we may collect the following types of information:

Full name, date of birth, and national identity information
Email address and mobile number
Residential address
Financial transaction details (deposit and withdrawal records)
Payment method details (bKash, Nagad, Rocket, Upay, bank account)
Device information, IP address, and browser data
Site activity logs and gaming history

2 Methods of data collection

suna88 collects information in the following ways:

Directly provided information: Information you give us during registration, login, or when contacting support
Automatically collected information: Browsing data collected through cookies, pixel tags, and similar technologies
From third parties: Information received through identity verification services and payment processors
Transaction records: Complete financial logs of every deposit and withdrawal

Purpose of Data Use

suna88 uses collected information only for specific, lawful, and transparent purposes. Below is a detailed explanation of why and how we use your information.

Account management

For creating, verifying, and maintaining your account. This information is essential to ensure secure login and to confirm your identity.

Financial transactions

To process all financial activities including deposits and withdrawals, with a minimum deposit of ৳300 and a minimum withdrawal of ৳800.

Fraud prevention

To conduct proper KYC and AML processes to prevent illegal activity, fraud, and money laundering.

Customer support

Information is used to resolve your complaints and issues quickly through 24/7 live chat support in Bengali.

Service improvement

To analyze your usage patterns and further improve our platform, game selection, and overall experience.

Notifications and offers

To send relevant bonuses, promotions, and important account notifications — only with your consent.

Cookies and Tracking Technology

3 Cookie use policy

Cookies and similar tracking technologies are used on the suna88 website. Cookies are small text files stored in your browser.

We use the following types of cookies:

Essential cookies: Required for the core functionality of the site. Used to store login sessions, security tokens, and user preferences.
Performance cookies: Collect site traffic and usage statistics, which help improve the service.
Functionality cookies: Used to remember your language preferences, screen settings, and customizations.
Analytics cookies: Help analyze user behavior to improve the site's design and content.

You can delete or disable cookies from your browser settings at any time. However, disabling certain essential cookies may affect the functionality of the site.

Data Sharing and Disclosure

4 Sharing information with third parties

suna88 never sells your personal information. However, in certain circumstances, information may be shared with trusted partners:

Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer providers receive the information necessary to process transactions.
Identity verification services: Information may be shared with authorized third parties to complete the KYC process.
Technology service providers: Technology partners required for platform operations.
Game software providers: Pragmatic Play, Evolution Gaming, Spribe, and other game providers to ensure fair gameplay.

5 Disclosure of information under legal obligation

In the following circumstances, we may disclose information under legal obligation:

A lawful order from a government or regulatory authority or a court directive
A request from law enforcement in connection with a money laundering or fraud investigation
To protect the legal rights of suna88 or other users
In emergency situations involving national security or public safety

Such disclosures always follow applicable law and only the minimum necessary information is disclosed.

Data Security Measures

6 Security technology and practices

suna88 adopts industry-standard security measures to keep your personal and financial information secure. Our security framework consists of the following elements:

SSL encryption: All data transmissions are secured through 256-bit SSL encryption technology.
Secure servers: Our servers are located in high-security data centers and are regularly monitored.
Access control: Only authorized staff have access to the minimum necessary information.
Regular security audits: Security assessments are conducted by third-party experts.
Two-factor verification: An additional verification layer is maintained for sensitive operations.
Data backup: Data integrity is ensured through a secure data backup system.

Your Rights and Controls

As a suna88 user, you have clear rights over your personal information.

7 Right to access information

You can contact us at any time to find out what information we hold about you and how it is being used.

8 Right to correct information

If your information is incorrect or incomplete, you can contact our support team to have it corrected. Ensuring accurate information is important for a secure account.

9 Right to delete information

In certain circumstances, you can request that your personal information be deleted. However, some information must be retained for a specified period due to legal and regulatory obligations.

10 Right to restrict processing

In certain circumstances, you can request that the processing of your information be restricted. Our support team will assist you with this.

11 Right to withdraw consent

You can withdraw your consent for marketing communications at any time. However, information processing required for account management and legal compliance will continue.

12 Right to lodge a complaint

If you believe there has been a breach in the protection of your information, contact us directly. We will respond within 24 hours.

Data Retention Period

13 How long information is retained

suna88 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

Active accounts: All relevant information is retained for as long as your account remains active.
Closed accounts: Even after an account is closed, certain information is retained for a specified period in accordance with regulatory and legal obligations.
Financial transaction records: Financial transaction data is retained for an extended period in compliance with Anti-Money Laundering (AML) regulations.
Marketing consent: If you withdraw your consent, marketing-related information is deactivated immediately.
Technical logs: System logs and security data follow a short-term retention policy.

Protection of Minors

14 Age restrictions and child protection policy

suna88 is for persons aged 21 and above only. We do not knowingly collect personal information from minors, and minors are not permitted to use our platform.

If we learn that information from a minor has been inadvertently collected, we will:

Immediately close the account in question
Delete the collected information
Cancel any financial transactions

For more information on responsible gaming, please visit our Responsible Gaming page.

Policy Changes and Updates

15 Amendments to the privacy policy

suna88 reserves the right to amend this privacy policy as needed. If significant changes are made to the policy:

A notice will be displayed on the site
Registered users will be notified by email
The "Last updated" date at the top of the policy will be changed

If you continue using suna88 after changes are made, you are considered to have agreed to the amended policy. We therefore recommend checking this page regularly.

suna88 Privacy Policy